Our Return & Refund
Policy

Thank you for choosing Elite Trailer Center. We are committed to delivering high-quality trailers — including car haulers, dump trailers, enclosed trailers, deckover trailers, utility trailers, and more — backed by outstanding customer service.

We understand that purchasing a trailer is a significant investment. This policy outlines the conditions under which returns, exchanges, and refunds are accepted. Please read it carefully before completing your purchase.

To be eligible for a return, all of the following conditions must be met:

• The return request is initiated within 7 days of the delivery date
• The trailer is in its original, unaltered condition — unused and unmodified
• All original documentation, titles, and paperwork are included
• The trailer has not been registered, titled, or licensed in your name
• You have proof of purchase (order number or receipt)

Here's a quick reference for common return scenarios:

All return requests must be initiated within strict time windows. Here's a timeline of the return process:

Trailers are large, heavy items — return transportation requires careful coordination. Here's how shipping costs are handled:

• Our error or defect: Elite Trailer Center covers 100% of return transportation costs
• Change of mind or buyer-initiated: Customer is responsible for all return transport costs
• All returns must be pre-approved — do not ship anything back without a Return Authorization number
• Trailers must be returned to our designated facility in their original condition

Once your return is received, inspected, and approved, your refund will be processed as follows:

• Refunds go back to the original payment method only
• Original delivery/shipping fees are non-refundable (unless our error)
• A restocking fee of up to 15% may apply for non-defective returns
• Store credit is available as an alternative with no restocking fee

The following are not eligible for return under any circumstances:

• Custom-built or special-order trailers made to your specifications
• Trailers that have been used, driven, loaded, or hauled
• Trailers that have been modified, welded, painted, or altered
• Trailers registered, titled, or licensed in any state
• Returns requested after the 7-day window
• Items sold under clearance, final-sale, or as-is pricing

Starting a return is straightforward. Follow these steps and our team will guide you through the rest: